Core Values
At Valiant Art & Interiors, our philosophy is built on four core principles: authenticity, quality, customer commitment, and integrity. We believe that every space tells a story, and every piece we offer should enhance that narrative with meaning and elegance. Each item in our store is thoughtfully curated or handpicked with purpose by Elisabeth Koppa. From sourcing to final presentation, we emphasize craftsmanship, detail, and distinction.
We work exclusively with trusted partners and artisans who share our values, ensuring that every material and technique used aligns with our high standards. We are not just about products — we are about experiences. Our customers are at the center of everything we do, and we aim to deliver not only beautiful interiors but also a seamless, supportive, and transparent experience from start to finish.
Privacy Policy
Your privacy is one of our highest priorities at Valiant Art & Interiors. We are committed to safeguarding your personal information and ensuring your shopping experience is safe, secure, and respectful. The information we collect, such as your name, shipping address, billing details, and email, is strictly used for processing orders, providing customer support, and enhancing your overall experience with us.
We do not share, sell, or rent your personal data to any third party without your explicit consent. All transactions on our platform are protected using (SSL) encryption technology, which ensures that your data is transmitted securely. You can shop with confidence, knowing that your privacy is respected at every step.
Payment
We offer secure and flexible payment options to ensure your convenience. Valiant Art & Interiors proudly partners with TDB Bank, one of Mongolia’s leading financial institutions, to process payments securely. You can pay using major credit and debit cards, including Visa and MasterCard. Additionally, we accept payments made through approved bank transfers for custom orders.
If you have a Valiant Art & Interiors gift card, you can easily redeem it during checkout. All transactions are processed through encrypted channels to maintain the highest level of security. Once your payment is complete, you will receive a confirmation email and your order will be processed without delay.
If you encounter any payment issues, feel free to contact us so we can assist you promptly.
Shipping & Returns
Once your order is confirmed, our team begins preparing it for dispatch within two business days. You will receive a shipping confirmation along with a tracking link via email, allowing you to monitor your package from our showroom to your doorstep.
We currently offer domestic shipping and are working to expand our delivery network for international orders. Shipping fees and estimated delivery times will be clearly stated at checkout.
If you are not fully satisfied with your purchase, you may return the item within 14 days of delivery. To qualify for a return, items must be unused, in their original condition, and in the original packaging. Please note that custom or made-to-order items cannot be returned or exchanged unless they are defective or damaged upon arrival.
For assistance with your return or exchange, reach out to our customer care team, and we will guide you through the process.
Help Center
Your satisfaction is our priority, and we’re always ready to help. If you have questions about your order, product details, shipping, payment, or anything else, please don’t hesitate to contact us.
You can reach us anytime by email at valiant.global.77@gmail.com, and one of our team members will get back to you as soon as possible. Whether you need advice before purchasing, help with tracking, or support after delivery, we are here to assist you every step of the way.
Returns
To initiate a return, please contact us directly at valiant.global.77@gmail.com or call our customer service line at 80657700. We will provide clear instructions on how to proceed and help you prepare the item for return or exchange.
We understand that sometimes things don’t work out, and we aim to make the return process as easy and fair as possible. Our return team is available during business hours to assist you with any questions or concerns
Store Pickup
We invite you to visit our VIP showroom to personally collect your order, available Monday through Saturday from 10:00 AM to 7:00 PM, between July 21 and October 21. Our dedicated showroom team will be delighted to assist you in reviewing your items and answering any questions you may have. Choosing in-store pickup is a perfect option for customers who prefer a more personal, hands-on experience or wish to explore additional pieces in our collection.